Your accessories (except earrings and rush orders) may be returned for a refund if they have been made in the standard colours and finishes shown below

If you wish to return goods in the above colours and finish you must inform me within 3 days of receipt stating your reasons for the return. Goods that have been custom made to your own colour and finish preferences are non returnable and non refundable. Provided the goods have been returned within 7 days, in their original unworn condition, retain all the original gift packaging and packaged securely you will receive a product refund within 28 days. Return shipping/postage costs must be borne by you the customer and are not refunded.

Goods made to the customers specifications are non returnable and non refundable.

To comply with Health and Safety regulations I am unable to accept the return of earrings unless faulty.

No refund will be given under any circumstances if items are returned after the wedding or special occasion date.

Special Note****  I am not a trying on service. Most designs are handcrafted to order and a lot of time and effort goes into their design and creation. Therefore I respectfully request that you do not ask me to make several items to just try on with the intention of returning part or all of the order. If this situation occurs I reserve the right to decline a return if I suspect that a customer is taking advantage of and abusing the returns policy.

I will replace or repair faulty goods. You must notify me of any fault or damage within 48 hours of receipt and the goods may be returned. I will refund any postage fees that you incur to return the item to me.

Rush Orders

If you have asked me to make and send your bridal accessories quickly, your request will be considered a rush order. Rush orders are non returnable and non refundable. This is because I do not charge a fee for prioritising your request and I will have to stop work for other clients to ensure your order is completed on time.