Terms

2) Payment

I accept all major credit/debit cards and funds will be collected by PayPal when you complete their checkout system.

Personal cheques, bankers drafts and bank transfer are also accepted methods of payment

3) Returns & Refunds

I hope you will be delighted with the accessories that I have made for you. In the unlikely event you find the goods unsuitable they may be returned for a full refund provided they have been made in the standard colours below:

Metal finish: Silver plated or sterling silver
Pearl colour: Light creamrose or natural ivory freshwater
Crystal colour: Crystal
Fabric colour: Ivory

Orders must also be returned before the wedding/special event date.

Please email me within 3 days of receiving your goods stating the reasons for the return. Goods must be returned within 7 days of receipt, in their original unworn condition, retain all the original gift packaging, labeling and packaged securely. Postage costs will not be refunded.

 I reserve the right to decline a return if I suspect that a customer is taking advantage of and abusing the returns policy.

Circumstances when refunds are not available:

Where a customer orders several items to just 'try on' with the intention of returning all or part of the order. Please remember that all designs are handcrafted just for you and take a considerable amount of time to make. If you require further information on any of the designs please feel free to ask.

Earrings for pierced ears (unless they are faulty. I will replace these for you)

Bespoke Goods (A design created and made to your own unique style)

4) Delivery

The organisation used for all deliveries is Royal Mail and current delivery costs can be found here.

Import taxes/charges that may apply to international orders and are payable by the customer.

I do not take responsibility for late arrival or loss of your package. However I will investigate on your behalf if your package is late.

In the event of a failed delivery attempt the Post Office will inform you that your package is awaiting collection at your local depot by leaving a while you were out card. If the package is not collected within 7 days they will return it to me. It is therefore your responsibility to pay for the redelivery of the order if this situation occurs. If you fail to pay for the goods to be resent then I shall assume the products have been abandoned and a refund cannot be given.

Second class post is the service used when the free shipping promotion is on offer. Therefore orders will arrive 2 - 3 later than usual.

5) Product Quality

All of the products available are finished to a high standard but as they are handcrafted there may be very slight variations to the original image.

The photography process may make the products appear larger than in real life. Approximate sizes are displayed on the product page. If in doubt please ask before ordering.

Freshwater pearls are a natural product and colours/product quality may vary from one batch to another.

Unless stated all jewellery clasps are sterling silver or 14K gold filled.

Allergy Advice ~ Rhinestone components with metal casings used in some jewellery designs are silver/gold plated

6) Privacy

Your privacy is taken very seriously and I comply strictly to the Data Protection Acts of 1984 and 1998. Under no circumstances will your personal information be made available to any third party. The information you provide will be used solely for the purpose of processing your order or enquiry and to provide the best possible service.

We adhere to PayPal's privacy policy. The use of the PayPal banking system ensures that the buyer's financial details are not known to me and we will not have access to your credit or debit card details when orders are placed online via the website.

Credit/Debit card details provided by telephone are not held on any computer and are destroyed once the order has been completed and despatched.

7) Disclaimer

Goods sold on this website are not intended to be used as toys. Many of the materials used in the making of the products contain very small parts. Therefore for health and safety reasons, all children must be supervised and not left alone with any products. I will not be held responsible for any injury caused.

I does not take responsibility for any tarnishing that may occur. The tarnishing of metal parts is a naturally occurring process with the metal reacting to gases in the air

I cannot be held responsible for any allergic reaction that our products may cause. If in doubt please ask prior to ordering.

I shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events and circumstances outside of my reasonable control, including but not limited to acts of God(s), strikes, lock outs, accidents, war, terrorism, fire, breakdown of plant and machinery or shortage or unavailability of raw materials from a natural source of supply, and I shall be entitled to a reasonable extension of my obligations.

I reserve the right to change prices and amend the website at any time.